Examples:

1. Create a knowledge database based on existing and changing content initially
2. and keep it up to date.
3. Forward incoming emails from a collective address to the correct department
4. based on the content.
5. Check whether the e-mail comes from an existing customer and add content.

Solution & benefits:

• Any sources (e-mail, folders, applications) can be connected.
• Updates in the sources automatically update the filing system.
• The language understanding of AI is already applied in pre-processing (subject of the enquiry).
• Existing repositories can be used for validations (customer name, e-mail address, ...).
• The results of processing can be transferred to common repositories (DB, API, etc.).

Examples:

1. Public opinions on regulatory developments and topics should be regularly recognised and lead to automatic internal notifications.
2. Own content (example: documentation) should be checked and, if necessary, edited linguistically.

Solution & benefits:

• Regular surveys lead to known and standardised processes.
• Known procedures in scenarios prevent regular ‘reinvention’.
• The effects of measures could be recorded in a structured manner and made measurable.

Examples:

1. The aim is to recognise and extract defined content from external documents (unknown display format, e.g. term sheets,
2. invoices, quotations, etc.).
3. A ticket enquiry is assigned to a known customer and enriched with important content.
4. An upcoming action (project, surgery, ...) is to be supplemented with essential information from a large amount of data.

Solution/ benefits:

• Semantic capabilities of AI enable format-independent processing.
• Intermediate steps and time-consuming diligence through manual processing by the
• expert are reduced and enable focus on the core topic of the enquiry.
• The degree of digitalisation of the company is increased, as even unstructured content can be transferred to a standard process.

Examples:

1. The contents of the knowledge database should be made available to employees or customers as a dialogue system.
2. During the creation of new content (example: doctor's letter), the user should be shown suggestions for more efficient creation based on company knowledge.

Solution & benefits:

• Knowledge that was previously inaccessible or difficult to access can be reused in a standardised way.
• Central contact points with high quality lead to acceptance and reduce cost-intensive 1:1 responses.
• The quality of specialised content is significantly increased.